Q&A

Special conditions Covid-19:
At Clos Normand, access to our restaurants, veranda, event room (including the outdoor spaces adjoining the places mentioned above) is subject to the presentation of a Vaccinal Pass (or Sanitary Pass depending on the Customer's age) valid.
In the absence of presentation of a valid Vaccine or Health Pass, access to the aforementioned places will be refused to the Customer.
Any Reservation (overnight stay, restaurant, event, seminar, etc.) not honored due to failure to present a valid Vaccine or Health Pass is worth releasing the Customer's Reservation in its entirety, implying the re-availability of the reserved services and entails automatically the payment of all penalties and/or costs relating to the services reserved, including all nights and extras reserved, taxes included, without any right to reimbursement for the benefit of the Customer.
This document constitutes the general booking conditions (the "GTC") of Clos Normand.
By making a reservation with us, you (the “Customer” or “You”) accept these T&Cs, and acknowledge having read our Personal Data Protection Policy and our Cookie Notice.

PRELIMINARY ARTICLE – DEFINITIONS
In the following, the terms below will have the following meaning:
“Client”: Adult natural person with full legal capacity when signing the reservation contract, or legal person duly represented by a natural person with the quality and legal capacity to represent it
“Establishment”: refers to the Hotel Establishment under the Le Clos Normand brand for which it is possible for a Customer to make a Reservation.

The establishment is as follows:
“Le Clos Normand”: designates the company EURL Le Clos Normand, a company governed by French law with a capital of 50,000 Euros whose registered office is located at 22 rue Henri IV, 76 370 Martin-Eglise, registered with the RCS of Dieppe under the number SIRET 91179717300018
Email: [email protected]
Phone: +33235404040
“Service(s)”: refers in particular to the accommodation services offered and provided by the Establishment, as well as all the additional services also offered by the Establishment (catering, events, extras, etc.)
“Reservation(s)”: refers to any reservation for a Service in the Le Clos Normand Establishment, whether made online, by telephone or by email.
“Site”: electronic service operated by AMENETIZ on the Internet and accessible at the URL address http://leclosnormand.fr from a fixed or mobile terminal.

ARTICLE 1 – SCOPE
1.1 Scope
These T&Cs apply, without restriction or reservation, to all Reservations with Le Clos Normand Establishment.
Specific special conditions may nevertheless be applicable in the context of Group Reservations or for specific events.
1.2 Duration
These T&Cs apply for the entire duration of the marketing of temporary accommodation services and other additional services offered by Le Clos Normand Establishment.
Le Clos Normand reserves the right, without notice or compensation, to temporarily or permanently close, in whole or in part, the establishments, the Site, the online booking space or any other booking process.
Le Clos Normand will not be liable for damages of any kind that may result from the temporary unavailability of all or part of the Site or reservation procedures.
Le Clos Normand reserves the right to adapt or modify these T&Cs at any time. In case of modification, the GC in force at the time of the Reservation will be applied.
1.3 Legal regime
These T&Cs are subject to the provisions of Articles L. 221-1 et seq. of the Consumer Code.
All Reservations are subject to these T&Cs as well as to the specific conditions for each of the Services offered by Le Clos Normand.
1.4 Purpose
These T&Cs define the rights and obligations of the parties in connection with the Reservations of Services offered by Le Clos Normand.
The GC govern all the steps necessary for the realization and follow-up of the Reservation, its maintenance and its validity, and the payment of the related price.
ARTICLE 2 – CUSTOMER CAPACITY AND ACCEPTANCE
Any Client acknowledges having the capacity to contract under the conditions described in the T&Cs presented below, i.e. being of legal majority and not being under guardianship or curatorship. To this end, Le Clos Normand reserves the right to request from the Client, upon his arrival at the Establishment, proof of his identity indicating in particular his date of birth.
Any minor must be accompanied by a person who can prove parental authority over this minor. Concerning foreign Customers, they undertake to complete an individual police form in the countries concerned by such regulations, in accordance in France with the provisions of article R.611-42 of the Code of entry and stay of foreigners .
The Customer acknowledges that these T&Cs are an integral part of the Booking contract that he concludes with Le Clos Normand and that he has read them prior to the validation of his Booking and has freely accepted all of the terms. The Customer therefore accepts that the T&Cs, or any other contractual document informing him of the characteristics of the Services and associated special rates are presented to him online on the Site for the purpose of concluding the Reservation contract. The Customer therefore declares that he has obtained from Clos Normand all the necessary information prior to his Reservation.
Any validation of a Reservation by the Customer requires the prior acceptance of these GTC in their entirety. He has the ability to save and edit these T&Cs from the Site using the standard features of his browser and/or computer.
The Customer expressly accepts that the entry of the banking information required during the Booking process, the acceptance of these GTC and the validation of the Booking request (in particular by the action of clicking by the Customer on the "validate" button) constitute an electronic signature within the meaning of article 1367 of the Civil Code which has, between the parties, the same value as a handwritten signature.
ARTICLE 3 – RESERVATION
The Site offers the Customer the possibility of reserving a room in the Establishment, according to transparent contractual rates with or without options or extras left to the Customer's free subscription.
The Customer acknowledges having read the characteristics of the Establishment and the terms and conditions for Booking the Services available on the Site, and having requested and obtained all necessary and/or additional information to make his Booking in full knowledge of the facts.
The Customer is solely responsible for the choice of Services and their suitability for his needs, so that the responsibility of Clos Normand cannot in any way be sought in this respect.
3.1 Online booking process
Reservations made by the Customer can be made through a reservation tool accessible online on the Site.
The Reservation is deemed accepted by the Customer at the end of the Reservation process by clicking on the "Validate" field.
The Reservation is deemed to have been formed as soon as the confirmation of the Reservation is sent by Le Clos Normand.
The Customer undertakes, prior to any Reservation, to complete the information requested. The Customer certifies the veracity and accuracy of the information provided.
The secure Reservation procedure includes the following steps in particular – it being specified that, on the one hand, at each step, the page that is displayed includes a summary of the previous steps, and on the other hand, that it is always possible for the Customer to abandon the Reservation before validating it definitively, or to go back in the Reservation process by clicking on the previous step to modify the data –:
• 1st stage: choice of the start date of the stay (check-in date) and the end date of the stay (check-out date) on the calendar;
• 2nd stage: choice of the number of bedrooms;
• 4th stage: choice of the number of adults for the room;
• 5th stage: choice of the number of children for the room;
• 6th stage: choice of the type and size of the room, then choice of the rate;
• 7th step: choice of extras (optional)
• 8th step: display of the summary of the Reservation and the data completed;
• 9th step: after clicking on the "Book" button, the Customer must provide the information necessary to finalize his Booking: his identity, his contact details, his method of payment, his bank card details used for online payment and bank guarantee of the Reservation. He must also accept these T&Cs, as well as the Personal Data Protection Policy.
Le Clos Normand acknowledges receipt of the Customer's Reservation by sending an e-mail to the Customer at the e-mail address he has previously provided.
In the case of online booking, the acknowledgment of receipt of the Booking by e-mail summarizes the essential characteristics of the Booking: the Services reserved, the prices, the main applicable booking conditions, as previously accepted by the Customer, the dates of stay, information relating to Customer Service, as well as the address of the Establishment to which the Customer can submit his complaints if necessary.
3.2 Reservation by telephone or e-mail
When requesting a reservation by telephone or e-mail, the Le Clos Normand Establishment offers - by telephone or e-mail addressed to the number or the e-mail address for sending the Reservation request - the rates available in real time and the related additional Services according to the Customer's request on the dates it requests.
These GTC and the summary of the Customer's Reservation request are also sent to the Customer by e-mail, as well as, where applicable, a request for information on bank details for the purposes of recording the Reservation (possible prepayment or payment of a deposit according to the rate selected, and for the purposes of setting up a bank guarantee).
Only the written confirmation of the registration of the Reservation by e-mail will constitute conclusion of the Reservation contract.
3.3 Right of withdrawal – Cancellation
The Customer is reminded, in accordance with Article L.221-28 12° of the Consumer Code, that he does not have the right of withdrawal as provided for in Article L.221-18 of the Consumer Code consumption, as soon as the Services are provided on a date or according to a determined periodicity.
Without prejudice to the provisions referred to above, the contractual conditions may, where applicable, provide, depending on the terms of the Reservation validated by the Customer as indicated for each rate, an option of cancellation when the Reservation is made under the wording “Flexible or promotional rates / Flexible or Sales rate”. In this case, the Customer has been able to read his right to cancel and the related contractual conditions, which he is reminded of before the validation of his Reservation and also in the confirmation of his Reservation sent by Le Clos Normand.
If the special conditions of the Reservation allow it (ie for the "Flexible or promotional Rates / Flexible or Sales rate" reserved), the right of cancellation by the Customer must be exercised at least 48 hours in advance, and before noon French local.
Late notification of cancellation entails the application of the related late cancellation fees: these fees amount to an amount equal to one night's accommodation, increased by any extras appearing in the Customer's Reservation, according to the rate applicable, all taxes included.
The Customer can use his right to cancel on the Site by clicking on the "Cancellation" button bringing the Customer to the page dedicated to this purpose and where the Customer must follow the steps indicated in order to make effective the exercise of his right.
The Customer is reminded that Reservations with payment during the Reservation process (pre-payment) offered in particular under the headings “special offers / promotional rates / Promotions etc. » can not be modified or canceled. The amounts paid will not be refunded or exchanged.
In the event of interruption of the stay, the entire price of the Reservation will be collected without the right to reimbursement or any credit or exchange for the Customer for the unused part of the Services in the Establishment.
Unless expressly provided otherwise, the Customer must leave the room before 11:00 (11.00AM) on the day of the end of his stay. Failing this, he will be invoiced for a particular night at the rate in force on that day.
Without prejudice to the application of the right of cancellation under the aforementioned conditions for the "Flexible rates/Flexible rate", any non-presentation of the Customer at the Establishment without prior information to the Establishment to take possession of the reserved room, is worth release of its Reservation in its entirety implying the re-availability of the reserved night(s) and automatically entails the payment of all the costs relating to the reserved stay, and this, including all the nights and extras reserved, taxes included, without any right to reimbursement for the benefit of the Customer.
ARTICLE 4 - PRICES - PAYMENT
4.1 Rates
The rates relating to the Reservation of Services are indicated before and during the Reservation process. The rates are valid in real time regardless of the Booking mode selected by the Customer: the rates are valid at the time of the Booking request made by the Customer. In any event, the special pricing conditions linked to each rate/type of room, or additional services, appear next to the Services subject to the Reservation by the Customer.
The rates displayed are only valid for the duration indicated on the Site.
The rates indicated are per room, for the number of person(s) and the dates selected by the Customer, and – unless a special extra has been subscribed to this effect – the rates relate to taking the room (check-in ) by the Customer from 3:00 p.m. and a release thereof (check-out) at 11:00 a.m.
The tourist tax (City or Tourism Tax) indicated for each rate is to be paid directly on site to the Establishment: it is not included in the price of the Reservation.
Rates are subject to value added tax (V.A.T.) and are displayed as an amount including tax at the rate in effect at the time of confirmation of the reservation in the currency of the country according to the connection IP address. The prices take into account the VAT applicable on the day of the Reservation and any change in the rate applicable to VAT will be automatically passed on to the prices indicated, in particular in the event of a change in the rate applicable on the day of consumption of the stay and the extras subscribed in relation to at the rate applicable at the time the Reservation is made.
All Reservations, whatever their origin, are payable in Euros. The conversion into foreign currency indicated at the time of the Reservation is given for information only and is in no way contractual. Only the currency confirmed during the Reservation is guaranteed. If payment is made in a currency other than the currency of the country where the Reservation was made (Location of the IP address), the exchange costs will be borne by the Customer.
If a rate implies that payment is made directly to the Establishment at the time of arrival (check-in) or departure (check-out) of your stay, and the Customer's currency is not the same that of the country in which the Establishment is located, the rate debited by the latter is likely to be different from that which was communicated at the time of the Reservation taking into account the possible evolution of the exchange rates between the date of reservation and the dates of stay in the selected Establishment.
The rates are systematically indicated during the Booking process on the Site. The same applies to the total price of the Reservation before validation by the Customer, and this until the last step, with the acknowledgment of receipt of the Reservation also summarizing the content of the Reservation and the rate applied.
No discount or rebate will be applied by the Establishment for payment prior to the dates and conditions appearing in these T&Cs or online by payment during the Booking process or on the invoice issued by the Establishment.
The existence of rates indicated as "Standard/Best Rate" at the time of the online Booking process, or offline (by telephone or e-mail), does not in any way exclude the existence of a rate at a lower price. for the same services, which would have been offered before or which would be offered after the process, under an identical or different commercial wording, but which are no longer or not yet in force at the time of the reservation. To this end, the creation of rates at a price lower than that indicated in the reservation, and which would be in force at a time other than that at which the reservation is made, can never give rise to the application of these rates lower than the benefit of the Client. Only the contractual rate, in effect at the time of booking, is valid between the parties.
4.2 Payment
To validate his Reservation, the Customer must communicate his bank details as a guarantee of the Reservation, and – if necessary – for the purposes of payment of his Reservation in the event of conditions or special rates requiring online payment as stipulated during the Booking process. It being specified that – except in the case of special conditions or rates requiring pre-payment of the amount of the Reservation following an online debit computer process – the payment is debited directly from the Establishment during the stay.
The Customer must then communicate the details of his bank credit card (Visa, Mastercard International, Eurocard/Mastercard, American Express) by indicating directly in the area provided for this purpose the number of the card, without spaces between the figures, as well as its validity date and the visual cryptogram via the payment platform dedicated to this purpose. The same applies to the communication of the bank details required in the context of Reservations made by telephone or e-mail according to the conditions indicated below which involve either payment at the time of the Reservation, or the requirement of a deposit of guaranteed by credit card imprint according to the price of the Reservation.
The service provider chosen by Le Clos Normand to secure bank payments and the communication of bank data, checks the validity of the Customer's payment card. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of difficulty or impediment, the Customer must contact his bank to identify his origin and be able to proceed with his Reservation.
In all cases, an invoice is drawn up in duplicate by Le Clos Normand, one copy of which is given to the Customer when he leaves (check-out) the Establishment at the end of the stay.
During the Customer's stay, if the amount of the Customer's invoice for Extras exceeds the value of 200 Euros, the Establishment may demand payment.
In any case, any Extra or other Service which would have been reserved and provided by the Establishment during the Customer's stay, except in the case of prior payment for this Service, must be paid by the Customer at the latest during Check -out.
It is specified that payment by check is not accepted, whether for temporary accommodation services, and/or catering services, extras, and/or any other services or sales of products delivered by the Establishment to the Client during his stay.
ARTICLE 5 – COMPLAINTS
For any complaint relating to a Reservation made in the Establishment, the Customer must send a postal or electronic mail to the Establishment reserved at the corresponding address mentioned in the preliminary article of these GTC.
In the event of the occurrence of a technical problem and/or overbooking, preventing the Establishment from proceeding with the reservation made by the Customer, Le Clos Normand undertakes to inform the Customer as soon as possible and to reimburse him immediately to the reservation price. The Customer cannot claim any indemnity, penalty or additional compensation from Clos Normand.
The Customer is informed of the possibility of having recourse, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Code of the consumption.
After contacting Customer Service to attempt to resolve the dispute amicably, and in the absence of a satisfactory response or the absence of a response within a period of sixty (60) days from the referral, the Customer may thus enter the Tourism and Travel Mediator by e-mail via the referral form available on the website www.mtv.travel, or by post to the following address:
Tourism and Travel Mediation Association (MTV)
17 avenue Carnot
75017 PARIS
ARTICLE 6 – LIABILITY – FORCE MAJEURE
6.1 Failure to complete the Reservation
In any case, Le Clos Normand cannot be held responsible in the event of non-success of the Reservation and/or its absence of registration, and in particular because of the Customer who does not make his Reservation correctly according to the conditions set. to these T&Cs and according to what is displayed on the Customer's fixed or mobile computer terminal during the online Booking process.
6.2 Internet Network Limits
Furthermore, by booking on the Site, the Customer acknowledges and accepts the characteristics and limits of the Internet network, particularly with regard to technical performance, response times for consulting, querying or transferring information, risks of interruption, the risks related to the connection, the lack of protection of certain data against possible misappropriation and the risks of contamination by possible viruses circulating on the network.
Le Clos Normand cannot be held responsible for malfunctions that may affect the Internet network and de facto the Site, or for any configuration problem or problem related to a given terminal or browser.
Le Clos Normand also does not guarantee that the Site operates without interruption, or that it does not contain computer errors.
Similarly, hypertext links on the Site may refer to other websites, Le Clos Normand disclaims all liability for the content of these sites and the services offered.
Consequently, the responsibility of Clos Normand can not, under any circumstances, be engaged directly or indirectly in the event of a routing problem or communication cuts, difficulties or impossibilities of connection or breakdown of the Site server.
More specifically, Le Clos Normand cannot be held responsible for any damage, material or immaterial, direct or indirect, caused to Customers, their computer equipment and the data stored therein, and the consequences that may result therefrom on their personal activity, professional or commercial.
Similarly, although the Establishment offers, more particularly in the rooms or apartments reserved, an Internet access service via Wifi, in the event of total or partial failure of the operation of this service for any reason whatsoever, during the duration of the stay in the Establishment, this does not result in the Customer's benefit having any right to terminate the Reservation, nor to any compensation whatsoever.
6.3 Force Majeure
Le Clos Normand cannot be held responsible for the total or partial non-performance of its obligations under the Reservation in the event of an event of force majeure within the meaning of case law and article 1218 of the Civil Code, or more generally of any act of a third party, act of the Customer or act of commercial partners, and in particular but not limited to the event of unavailability of the Internet network, impossibility of access to the Site, external intrusion, computer viruses or in the event of prepayment not authorized by the Customer's bank.
The execution of the obligations of Le Clos Normand will then be suspended in the event of the occurrence of an event that would prevent their total or partial fulfillment: Le Clos Normand will notify the Client as soon as possible.
6.4 Warranty
Le Clos Normand strives to ensure that the photographs, graphic representations and texts reproduced to represent the Establishment give as accurate an overview as possible of the Accommodation, catering and other Additional Services offered.
However, the photographs are not contractual, because, on the one hand, the different rooms, even when they come under the same price, all have different dimensions, and on the other hand, variations may occur, in particular due to the change of furniture, new decoration or possible renovations. With the exception of a Reservation made with an express request for the allocation of a room and which would be confirmed in writing, in this sense, by the Establishment, the Customer cannot claim any claim from this fact, therefore that these variations do not relate to the essential characteristics of the Service.
6.5 Valuables
A safe is made available to customers at the reception of the Establishment for any deposit of valuables so that the Customer can, upon arrival at the Establishment, request the use of this service, and this, at no additional cost, by contacting the reception of the Establishment.
Under no circumstances will Le Clos Normand be liable for theft or damage caused to valuables left by the Customer in the rooms or in the vehicles parked in the parking lot of the Establishment. Consequently, by express agreement between the parties, constitutes, in particular a fault of the Customer, of which he will bear all the consequences, the fact of not entrusting to the management of the Establishment so that they are placed in a safe place, the effects personal, objects, jewelry, with an estimated value greater than 1,500 Euros by the Customer. Similarly, by express agreement between the parties, constitutes in particular a fault of the Customer, the fact of leaving during his stay, the door of his room not closed, not locked, as well as the windows of this one.
Le Clos Normand cannot be held responsible for damage caused by animals present in the Establishment, these remaining under the responsibility of their owner or guardian in accordance with the provisions of article 1243 of the Civil Code.
ARTICLE 7 – PERSONAL DATA – IMAGE RIGHTS
7.1 Personal data
The information requested from the Customer during the Reservation process, which is completely secure from start to finish, is necessary to process his Reservation and will be communicated to the Establishment reserved and to the online payment provider.
The Customer is informed that the processing of this personal data is governed by the personal data protection policy, which describes how Le Clos Normand, in its capacity as data controller, collects, uses, protects and shares the personal data of its Customers and contacts, as well as the rights that Customers have in relation to their personal data. This personal data protection policy is an integral part of these T&Cs: the Customer must accept them prior to the validation of his Reservation.
By making his Reservation, the Customer agrees that Le Clos Normand may collect personal data concerning him, in particular in order to (i) fulfill his obligations vis-à-vis the Customer by including him in the customer file, (ii) make the Reservation, (iii) inform the Customer, by e-mail, of special offers and any new similar service created by Le Clos Normand, information from which the Customer can systematically unbind himself by unsubscribing or refusing to communicate to third parties of his personal data by activating the link dedicated to this purpose which appears on the Booking confirmation e-mail sent to the Customer, as well as on the Check-in form completed at the reception of the Establishment during his arrival.
During the Booking process, the Customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers, respectively by the presence or absence of an asterisk.
In particular during online payment, the Customer's bank details must be transmitted by the payment provider to the bank of the Establishment, for the execution of the contract. The Customer is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of law n ° 78-17 of January 6, 1978 (art.69). However, the Customer consents to this transfer for the performance of his contract. The payment provider is committed to Le Clos Normand to take all security measures and respect for the confidentiality of the data for said data transfers.
7.2 Image rights
The reservation of Services in the Establishment, as well as their consumption by the Customers and/or their companions, or even the mere presence in the Establishment does not in any way authorize any audiovisual recording, shooting, photography that this either in the premises and outbuildings of the Establishment, including in the bedrooms, for their commercial, promotional, advertising, press relations or public relations use, website illustration, etc., and more generally for any collective or likely use to engage an audience. The interior architecture and graphic designs adorning the common areas and rooms of the Establishments are protected by copyright, the rights of which are fully reserved. Any audiovisual recording session, shooting, reproduction or representation of images including the premises and outbuildings of the Establishments concerned other than for strictly private use is subject to the prior authorization of the Establishment under penalty of infringement punishable, in particular , by the civil and criminal provisions of the Intellectual Property Code.
ARTICLE 8 – MISCELLANEOUS
These T&Cs are supplemented by the Legal Notice, the Personal Data Protection Policy and the Cookies Notice.
These T&Cs are governed by French law.
In the event that any of the provisions of these T&Cs are declared null or void, in any way and for any reason whatsoever, they will be deemed unwritten and will not invalidate the other provisions.
All disputes which may arise between the parties on the occasion of the interpretation and/or execution of these GTC will be subject, in the absence of an amicable agreement, to the exclusive jurisdiction of the competent court within the jurisdiction of the Court of Appeal of Paris, with the exception of disputes concerning non-commercial persons and for which the legal rules of attribution of material jurisdiction apply.